Private customers have the right of recall according to the following Instruction on Right of Recall.
Instruction on Right of Recall
Right of Recall
You may declare the recall of your contractual statement within four weeks in text form (e.g. letter, email) without giving reasons. The recall period begins earliest with the receipt of this instruction in written form, but not before the conclusion of the contract and not before the receipt of the CDs and not before fulfilling our information requirements due to article 246 § 2 in conjunction with § 1 section 1 and 2 EGBGB and not before fulfilling our obligations due to article § 312e section 1S. BGB in conjunction with article 246 § 3 EGBGB.
The recall has to take place with the provision of the customers name, address and, if possible, the supplied e-mail address. For compliance with the deadline the timely sending of the recall declaration, or the return of the CDs, suffices.
The right of recall expires if you have already downloaded the music or if the download has already been initiated before recall period is over.
The right of recall does not exist with sealed audio recordings or with software products, if the seals on the delivered data media have been removed.
Consequences of Recall
In case of a valid recall, all mutually received services or products as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the services or products to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This can cause you to fulfill the contractual payment obligations for the period up to the recall. This does not apply if the deterioration can exclusively be proven as in a retail outlet or by the putting into use according to instructions without further use of the products. Incidentally you can avoid the obligation to compensate for deterioration caused by using the products if you do not use them as if you own them and refrain from doing anything which would impair their value. Obligations to refund payments must be met within 30 days. For you, the period begins upon dispatch of your statement of recall, for SOUNDTAXI it starts upon its receipt. Products that cannot be sent by parcel post will be collected by SOUNDTAXI.
Special notes
Your right of recall is voided prematurely, if the contract is fully complied by both parties at your explicit wish, before you have exerciced your right of recall.
If the product delivered is faulty or if it does not reflect the ordered product, then the warranty rights are not prejudiced by the right of recall.
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