Private customers have the right of cancellation/recall of their declaration of intent directed at the download of a music title, or of return of an acquired CD without giving reasons.
The cancellation/recall period lasts for four weeks. It begins at the earliest with the receipt of the CDs, or with the transfer of the downloads from Soundtaxi, but not before receiving the instruction for the right of cancellation/recall in written form. The cancellation/recall has to take place with the provision of the customerís name, address and, if possible, the supplied e-mail address.
For compliance with the deadline the timely sending of the recall declaration, or the return of the CD, suffices. No reason is needed and Soundtaxi has to be notified in writing. The recall can be done by e-mail to info@soundtaxi.de or in writing to Soundtaxi GmbH, Nikolausstraße 6a, D-70190 Stuttgart.
The right of cancellation/recall expires if the customer has already downloaded the music or if the download has already been initiated, because a music download, due to its nature, cannot be returned. Incidentally, the right of cancellation/recall is excluded in the case of CDs custom-made for the customer and in the case of single-title CDs.
In case of a valid recall, services received by both sides have to be refunded and, if necessary, restitution has to be made for capitalized use (e.g. interest). If this is no longer possible fully or partially, then compensation to the appropriate value is to be made. In case of a valid exercising of the right of cancellation/recall, the customer is obliged to return the CDs if the goods can be sent by parcel post. Goods that cannot be sent by parcel post will be collected by Soundtaxi. The return takes place at the risk of Soundtaxi. Soundtaxi stand in for the cost of the return.
If the customer cannot guarantee the return of the CD, or only in a deteriorated condition, he has to make restitution of capitalized use. This does not apply if the deterioration can exclusively be proven as in a retail outlet or by the putting into use according to instructions without further use of the goods.
If the goods delivered are faulty or if it does not reflect the ordered goods, then the warranty rights are not prejudiced by the right of cancellation/recall.
Soundtaxi instructs the customer comprehensively about his right of cancellation/recall or return and about the consequences of the cancellation/recall together with the acceptance of the offer of the customer per e-mail.
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